Refund Policy
We want you to be confident ordering from us. This Refund Policy sets out when refunds apply.
1. Undelivered placements
If we are unable to deliver a placement you have paid for and cannot provide an acceptable alternative, you are entitled to a full refund of the amount paid for that placement.
2. Before publication
Because you approve the site, anchor and draft before publication, you can cancel an individual placement before it goes live for a full refund of that placement, provided content work has not already been completed. Where content has been produced, a content fee may be retained.
3. After publication
Once a placement is live and meets the specification you approved, it is considered delivered and is non-refundable. If the live placement does not match what you approved, contact us and we will correct it or refund that placement.
4. Replacement guarantee
If a link is removed within twelve (12) months of publication, our standard remedy is a free replacement on an equivalent or better site, as described in our Terms of Service, rather than a refund.
5. How to request a refund
Email info@outreach.guru with your order details and the reason. We aim to resolve refund requests within ten (10) business days. Refunds are issued to the original payment method where possible.
6. Exclusions
Refunds do not apply to dissatisfaction with ranking outcomes (which we do not guarantee), to placements removed due to changes you requested, or to custom digital PR campaigns where work has been performed, except as required by law.